Crisis Help

Who to contact will depend upon the history of the person in question and whether this is a first or recurrent experience. The key thing is to get help quickly to deal with the immediate situation as safely and calmly as possible.

  • GP – Call your GP and tell them how you or the person is feeling. They may be able to offer support or notify an agency who can.
  • CPN – If you have a Community Psychiatric Nurse you could contact them and tell them how you are feeling.
  • NHS Direct – 111 has psychiatric nurses on the switchboard who can offer advice.
  • Samaritans – 116 123 this is a free confidential helpline if you feel you need to talk.
  • Mind Infoline0300 123 3393 9am – 6pm Monday – Friday
  • Rethink Mental Illness Advice Line 0300 5000 927 10am – 2pm Monday – Friday
  • Sunderland City Council – Adult Services on 0191 520 5552.  This is the number of the Call Handling Team who will take basic contact details before referring to the Advice & Assessment Team or one of the Complex Teams for social care needs.
  • Sunderland Initial Response Team (IRT) – The service is available 24 hours, 7 days a week, throughout the year and can be contacted on 0303 123 1145. The Initial Response Team provides practical advice, emotional support from qualified nursing staff and when appropriate, routing to the right service. The team is made up of a clinical lead, qualified mental health clinicians and experienced support staff. The team are also supported by clinicians from specialist areas of care such as Children’s and Young People’s Mental Health Services, Learning Disability Services and Older Persons’ Mental Health Services.