Urgent Help

Who you should contact depends on the person’s history and whether this is their first experience or a recurring issue. The most important thing is to get help quickly to manage the situation safely and calmly. You could try contacting…

Your GP

Call your GP and share how you’re feeling. They may be able to offer immediate support or refer you to a specialized service.

Community Psychiatric Nurse (CPN)

If you’re already working with a CPN, contact them directly for support.

NHS 111

Dial 111 and select the mental health option or text 07889 036 280 for support, though this is not an emergency service (for emergencies, call 999)

Samaritans (24/7 helpline)

Call 116 123 for free, confidential support. Visit www.samaritans.org for more information.

ChildLine (24/7 helpline)

Call 0800 1111 to speak with a counsellor anytime. They offer free support for children and young people and can talk about any issues you want to discuss. Or you can contact their webchat.

Text SHOUT (24/7 textline)

For free, confidential text support, text ‘SHOUT’ to 85258.

Sunderland Talking Therapies

Access a range of therapies, classes, and support groups for common mental health issues. Self-refer by calling 0191 566 5454 (Monday-Friday, 9am-5pm).

WWIN (24/7 Domestic Abuse Helpline)

Call 0800 066 5555 if you are experiencing domestic abuse. They are available everyday 9am-9pm

Papyrus HOPELINEUK247

If you are having thoughts of suicide and are under 35 or are concerned for a young person who might be, you can ring 0800 068 4141. Lines are open 24/7 (including bank holidays). You can text 88247 or email pat@papyrus-uk.org .

Campaign Against Living Miserably (CALM)

Campaign Against Living Miserably (CALM) offer a freeconfidential and anonymous helpline for people affected by suicide or suicidal thoughts. You can ring 0800 58 58 58 from 5pm – midnight everyday or contact their Live Chat.

Switchboard (National LGBTQAI+ support line)

Switchboard are the national LGBTQAI+ support line and are available to anyone at any stage in their journey. You can call 0800 0119100 everyday from 10am-10pm, email hello@switchboard.lgbt or use their webchat service.

Advice for Supporting a Loved One

If you’re seeking support for a loved one or need practical advice on mental health, the following services can assist:

Rethink Mental Illness Advice Line

Call 0808 801 0525 (9:30am-4pm, Monday-Friday) for guidance on mental health, medication, and care.

Mind Infoline

Call 0300 123 3393 from 9am-6pm, Monday – Friday (except bank holidays) for support on mental health conditions and services.

NHS 111

Call 111 for access to psychiatric nurses who can provide advice.

Sunderland City Council - Adult Services

For social care needs, contact 0191 520 5552 to be referred to the Advice & Assessment Team.

Remember, you’re not alone — help is available.