Service User / Member Involvement

Sunderland Mind involves and talks to service users as we value their views. We believe they are the experts as they have the experience of mental health issues / problems. Sharing their knowledge and experience can contribute greatly to improve our services and the future of our organisation.

We encourage service users, with support to participate in meetings, consultations and events, held locally which gives them the opportunity to influence change and decisions that are made about services.  Their involvement can make a difference to them and people in wider community.

By being involved, it can also increase confidence, self-esteem, gain skills and experience.

We encourage service users to become volunteers as we believe they bring exceptional understanding, compassion and life experiences which are invaluable to our organisation and if appropriate can apply for a paid position when becoming available.  We also encourage service users to be part of our recruitment process and assist in appointing positions available.

Service user meetings are held monthly and are open to Sunderland Mind service users, staff and volunteers.  Minutes of these meetings are displayed on the drop-in notice board.  Examples of items on the Agenda include feedback from previous meeting, future activities and events, any issues and concerns as well as sharing their thoughts and ideas.  We welcome service users to join subgroups, e.g. fundraising, quality, newsletter involvement.